There has been a lot of discussion about when do you call and either complain or compliment a store.

Some of the reasons that I would call to complain:

• There is a "new" policy in place that is direct contradiction to the store's verified coupon policy. (for example: Walmart's official coupon policy on their website states that they will accept internet printable coupons. If the store refuses to accept them - call corporate.)
• You have been accused of coupon fraud where you are 100% certain that you are not committing coupon fraud.
• The cashier tells you that they can't take that coupon because that would mean you get the item for free.

We could have multiple pages listing reasons and when you should call to complain.

When should you call to give a compliment:

• When you feel the store manager, an employee of the store or a cashier has given you excellent service and you want the corporate office to know what a great job they are doing.

When should you not call:

• When you are crying, cussing, or ranting. Wait until you calm down some before calling corporate. You will get much further presenting the facts in a calm voice rather than shouting, screaming and crying to corporate.

Ok so you have thought everything through and are ready to call corporate. Here are some phone #s you may need:

• Bi-Lo: 1-800-862-9293
• CVS: 1-888-607-4287 or email – customercare@cvs.com
• Food Lion: 1-800-210-9569
• Harris Teeter: 1-800-432-6111
• Kroger: 1-866-221-4141
• Publix: 1-800-242-1227
• Rite Aid: 1-800-748-3243
• Kroger: 1-866-221-4141
• Target: 1-800-440-0680
• Walgreens: 1-877-250-5823
• Wal-Mart: 1-800-925-6278

If you know the corporate #s to any of the other stores on the forum, please add a post to this thread with the phone # and the forum leader of this section will be able to edit this post with all the different #s. You can copy and paste and print this list out and put in your binder to have with you - or go ahead and put the numbers in your address book on your cell phone.

Thank you for the condensed list of phone numbers. This is very helpful!

I may not be perfect, but Jesus thinks I am to die for!

Good post. Thanks for posting it.

Dee

I also added them to my cell phone!

Joshua1:9

great post! thanks so much!

Great post. Companies get so many complaints taht they sometimes think that people are calling to complain to try and get something for free. Following these guidelines will help to make sure that both we and the corporate office are both handling the situation professionally and will show them that we are only calling with a legitimate concern.