Vistaprint has been recommended by many. However, my experience has not been so great. Their products are okay, and they run great specials. But after placing numerous orders for Christmas during their great sales, I noticed a lot of strange charges on my bank account, all for $2. These were "International Transaction Charges."
I called the bank, and this is because Vistaprint processes their payments outside of the US. Vistaprint has a US call center and shipping facility but are not US based, hence the fees. So every time I placed an order, I was charged a transaction fee for shopping outside of the US. $2.00 doesn't sound like a lot, but once you consider I placed 9 orders, I am out $18.00 more than I planned. I googled it and found hundreds of complaints. And, this:
Please see below what people are saying about Vista print.
Consumer complaints about VistaPrint.com
Ripoff Report: vistaprint | Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported
The Better business bureau previously gave them a unsatisfactory score, and they were once named 1 of the top 10 worst companies.
News Center - E. MA, ME, RI and VT BBB
Online Printing Causes Numerous Hassles
With more than 260 complaints filed with the BBB, Vista Print USA, Inc. of Lexington, Mass is one of the BBB top ten most complained about companies. Vista Print provides design and print services over the internet, which might sound convinient (as their website claims), but 260 consumers report otherwise. Many complaints allege that the company shipped inaccurate and incorrect items to consumers.
Though the company website states that the average wait on their toll free line is thirty seconds, dozens of consumers reported significant troubles reaching customer service. The BBB also received reports that Vista Print placed unauthorized charges on consumerss credit cards. Vista Print USA, Inc. has an unsatisfactory report with the BBB for no response to complaints and a pattern of complaints.
I don't want to dissuade anyone from shopping where you want to, but just keep an eye out for possible extra fees you may not have expected. I wouldn't be so upset, but I contacted Vistaprint, they said they would reimburse the fees if I faxed a copy of my bank statement, and I have yet to hear back from them 3 weeks later! Definitely something to consider before shopping.