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  post #11  
Old 01-02-2013, 09:38 PM
Queenkim98 Queenkim98 is offline
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I had an issue with the airwick coupon the other night. They wouldn't take them because it exceeded the value of the item.

I called the 1800 number and never received a reply to my messages. I left a message on facebook and they just said they were working to resolve the matter.

Kim


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  post #12  
Old 01-02-2013, 10:15 PM
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Quote:
Originally Posted by Queenkim98
I had an issue with the airwick coupon the other night. They wouldn't take them because it exceeded the value of the item.

I called the 1800 number and never received a reply to my messages. I left a message on facebook and they just said they were working to resolve the matter.

Kim
I finally got a reply from Facebook about my messages that I left in like October saying they couldn't find them. Well, I don't use my my complete legal name on Facebook for good reason. I hope they resolve the issue for you. Hopefully, if you left the store number or location they can get that particular store on board.

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  post #13  
Old 01-02-2013, 11:21 PM
LISHA LISHA is offline
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Thanks 4 taking the time to contact corporate to keep abreast of any changes (or, as in this case, inaccurate information).

Quote:
Originally Posted by sssliz View Post
Update:

Received an email reply that said they agree - the description is what's in the words. If the product(s) comply with the worded description but isn't what's exactly pictured you MAY use that coupon. (Duh! )

PLEASE, if you're having the problem explained in the OP, email the store name number and location to customerservice@dollartree dot com so they can address the situation. Don't let ignorance keep you from getting your deals!

Last edited by LISHA; 01-02-2013 at 11:25 PM.. Reason: Grammatical error
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Old 01-04-2013, 01:17 AM
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Quote:
Originally Posted by MamaSnug
I was in DT about a month ago right when they opened the store in the morning. I overheard the manager having a meeting with the cashiers. It was all about coupons. Her tone was like the tone that would be used to warn the employees of shoplifters. Things like, "don't let them use more than 2 printable Q's and if they don't like it too bad." And, if they don't present the Q's before you start ringing them up, they can't use them. And "if it's a Q for more than $1 off, don't accept it." If you don't want to take coupons then don't take them, but don't make us out to be criminals! Really tired of that mentality!
Wow...

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Old 01-04-2013, 02:15 AM
Michelledeaton Michelledeaton is offline
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DT updated their coupon policy, everyone saw it right?
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Old 01-04-2013, 02:23 AM
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Quote:
Originally Posted by Michelledeaton
DT updated their coupon policy, everyone saw it right?
No. Will check it now. Thanks for the HU!

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Old 01-04-2013, 11:12 AM
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Quote:
Originally Posted by Michelledeaton
DT updated their coupon policy, everyone saw it right?
It was posted HERE on 12/10. There's been no change since then. If anyone missed it, go take a look.

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Old 01-04-2013, 11:16 AM
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Quote:
Originally Posted by sssliz

It was posted HERE on 12/10. There's been no change since then. If anyone missed it, go take a look.
I had missed it. But I think this coupon policy clarifies those gray issues that some have been encountering... But, if it was changed back in December and people are still having trouble it's a shame

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Old 01-04-2013, 11:28 AM
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Quote:
Originally Posted by LilPam

I had missed it. But I think this coupon policy clarifies those gray issues that some have been encountering... But, if it was changed back in December and people are still having trouble it's a shame
I agree it's a shame. All I can say is if your store is being difficult don't shy away from contacting DT so it can be fixed. There are too many great deals to pass on!

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  post #20  
Old 01-04-2013, 11:35 AM
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Quote:
Originally Posted by sssliz

I agree it's a shame. All I can say is if your store is being difficult don't shy away from contacting DT so it can be fixed. There are too many great deals to pass on!
I haven't encountered troubles so far (knock on wood!!!)... But, I'm with you. If at any store they get very rude and unhelpful I contact CS... I try to resolve any problem at the store but sometimes it's impossible... Some people can be very stubborn!

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