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Old 07-30-2012, 07:31 PM
heidimay heidimay is offline
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Questionmark question on overage...

Hi again. I am new to this AMAZING forum.. I am sooo glad y'all are here...

I have this question that I can seem to get a good answer to.

I know if there is an overage on my purchase, I can not get cash back.

BUT, can i use the overage toward my purchase. The bayer for example is a great buy. But i have been told that they will edit my coupon value to match the current price of the item so that it breaks even.

Thanks
Heidi
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Old 07-30-2012, 09:45 PM
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Good question!

This is one of those YMMV (your market may vary) type situations. H-E-B does not give cash back for coupon overage. However, some stores do allow for overages to be applied to groceries you have in your basket. On the other hand, some stores will adjust your coupon to the amount of the item. Truly it depends on what the Manager on duty allows for his/her store. I wish there was a one answer fits all, but it isn't so. My best advice is to simply ask what your H-E-B will allow. Call them, or ask at the service desk. OR...you can give it try and see what happens at the register...asking is the easiest though.

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Old 07-31-2012, 01:52 PM
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Thanks for getting back to me so quick ... :D

Im gonna call around and see if I can find a store that wont fight me on it.
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Old 07-31-2012, 05:00 PM
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IF it's a manu q u should be able to get the overage towards your groceries but if it's a HEB Yellow In-Store Q mostly they will just give it FREE with no overage...

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Old 07-31-2012, 05:42 PM
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I can say for sure its a Ymmv thing. I tend to try to ask at the service desk first.
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Old 08-01-2012, 11:54 AM
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I spoke with corporate. They said ALL HEB's have the same coupon policy. They DO allow overage. It goes toward the rest of your basket. They are not allowed to "devalue" your coupon. (exception is if the item is clearanced) They can refuse to except coupons. If the store tells you otherwise than you should call corporate and they will EXPLAIN the policy to the store. hth
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Old 08-01-2012, 01:19 PM
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Quote:
Originally Posted by rivermutt2 View Post
I spoke with corporate. They said ALL HEB's have the same coupon policy. They DO allow overage. It goes toward the rest of your basket. They are not allowed to "devalue" your coupon. (exception is if the item is clearanced) They can refuse to except coupons. If the store tells you otherwise than you should call corporate and they will EXPLAIN the policy to the store. hth
Thank you River!

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Old 08-01-2012, 03:54 PM
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THIS IS GREAT NEWS...I sent an e-mail to corporate to see if I can get something on letter head stating what you mentioned. I would like something I can carry with me. I am also going to the store and gonna have them call so they can get clarification...I have some bayer coupons that need to be used up to get me some P&G 10$ catalinas... I WISH I FOUND YOU GUYS MONTHS AGO... TY TY :D
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Old 08-01-2012, 03:54 PM
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Quote:
Originally Posted by heidimay View Post
THIS IS GREAT NEWS...I sent an e-mail to corporate to see if I can get something on letter head stating what you mentioned. I would like something I can carry with me. I am also going to the store and gonna have them call so they can get clarification...I have some bayer coupons that need to be used up to get me some P&G 10$ catalinas... I WISH I FOUND YOU GUYS MONTHS AGO... TY TY :D
We're glad you're here! Good luck!

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Old 08-01-2012, 05:48 PM
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OH MY GARSH... YAY they just called me and YIPEEEE the local store manager gave his name to use if anyone gives me trouble. HEB here I come...
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