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Old 05-23-2013, 02:07 AM
CourtneyKreft CourtneyKreft is offline
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Help Vocal Point RSVParty

I was so excited to sign up for a VocalPoint RSVParty.

Similar to BzzAgent and others, they send you a package full of great products! My box is a Beauty Bash, so I received one full size each of Vidal Sassoon shampoo, conditioner and hairspray. I also received a full sized Covergirl mascara, full sized Crest 3D White toothpaste, two Olay facial products, a Covergirl lipstick and nail polish.

The only catch is that I have to invite 9 friends to a party to share my review of these products (and do so within a certain timeframe).

I am so happy to do this, but I was really disappointed with my recent Customer Service interaction. I was missing five of one product and four of another. I sent a polite email requesting that the missing products be mailed so that I can give each of my guests all of the wonderful products.

The email reply I received was rude. Here is a snippet:

We do not assume that all of your RSVParty guests need to receive the same itemized quantity of party favors. The materials provided to you may not accommodate an equal distribution among your friends, but that is by design - a decision made by participating brands. We cannot provide you with any additional materials.

Am I the only one who thinks that it is extremely rude to invite guests to a party and offer them goody bags, but only give some of the guests all of the products?

What to do?!
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Old 05-23-2013, 03:22 AM
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Were they sample sizes? Maybe you can go to Target or Walmart and pick up a few more samples for those people? Worse comes to worse, you can always save the receipt and return them for any people who don't show up.

However, I do agree that they should have provided you with more than just 1-2 samples for a party you are supposed to have almost 10 people at. I understand not having enough product and possibly being caught off guard with it, but I feel they should have taken that into consideration before sending out so many boxes, JMHO. I feel that if they are going to make rules about how many people need to be there, they need to provide at least enough product for the minimum amount of people.

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Old 05-23-2013, 02:31 PM
CourtneyKreft CourtneyKreft is offline
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Thanks sweetpea.

Most of the products they sent were sample sizes, but the missing items were not. One is a full sized (VERY expensive) nail polish, one is a full sized lipstick/gloss combo and the other was sample pack tissues (something I couldn't buy at the store due to packaging, etc.).

I don't mind to give out whole boxes of tissues! But then I would be giving full sized tissues to some and not others.

What a mess!
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Old 05-23-2013, 06:04 PM
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Originally Posted by CourtneyKreft View Post
Thanks sweetpea.

Most of the products they sent were sample sizes, but the missing items were not. One is a full sized (VERY expensive) nail polish, one is a full sized lipstick/gloss combo and the other was sample pack tissues (something I couldn't buy at the store due to packaging, etc.).

I don't mind to give out whole boxes of tissues! But then I would be giving full sized tissues to some and not others.

What a mess!
Yeah, that is a mess. I'm sorry this happened to you! Hopefully you can figure some sort of solution before the party.

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