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  post #1  
Old 08-09-2012, 04:21 AM
tameasp tameasp is offline
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Default totally rude store manager, anyone else have trouble with venus razors this week?

I went to use the BOGO venus razor and the $2/1 venus razor, as policy states that you can, but the bogo coupon didn't scan. So the manager was called, who informed me that if the coupon doesn't scan, they don't get reimbursed (I call BS and told her that yes, they will.), then she tells me that I can only use one of the coupons, the BOGO OR the $2/1, and eventually forced the bogo coupon, wrote 7.99 on it (they we're 7.49 and she knew it so that was weird) and then refused to take the $2 Q, said she wouldn't be reimbursed (because that's how she is paid lol) and I asked her to cancel everything when I noticed that she had written on my bogo Q, basically nullifying it for all practical purposes. When I saw that I said hold on, we've got to fix this now cos that's $8. She said it's ridiculous that I would fight over $2, especially when I was already getting one for free, and told me numerous times that I can't use a $$/1 coupon with a bogo coupon, I told her to go to the website and look at the coupon policy and asked to please call corporate since I can't take my coupon elsewhere now. She eventually scanned the $2 Q and GASP it went through. She was beyond rude, I'm wondering if
a) is anyone else having trouble with the bogo Q scanning? and
b) should I call corporate and complain about her?

after she left the original cashier to finish payment, he told me he was glad she could eventually take care of my situation, and his supervisor said that I wasn't ridiculous, she thought I was one thrifty momma! hehe

All in all I got 2 venus razor 3 packs, one eyeglasses visor clip, a tube of super glue, one 2 pack of nightlight bulbs and a pack of tissues, used my $10 UPs and gift card whatever and paid $1.98 OOP and left with 4 UPs.
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  post #2  
Old 08-09-2012, 04:26 AM
guai guai is offline
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sorry this happened to you

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Old 08-09-2012, 07:38 AM
joeybear007 joeybear007 is offline
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These stories really make me appreciate my RA and CVS! FD not so much, lol. Glad you got it taken care of the right way!
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Old 08-09-2012, 07:40 AM
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I have a question~ when you say it didn't scan do you mean that the barcode didn't scan or when you scanned it it didn't show the price? Because when you scan a bogo q, most of the time it doesn't show a price, you have the enter in the amount since the price varies by store.

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Old 08-09-2012, 12:02 PM
tameasp tameasp is offline
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It said that the product wasn't found, I'm guessing it was a register error.
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Old 08-09-2012, 12:28 PM
jenn33 jenn33 is offline
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Do you shop at this store a lot?
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Old 08-10-2012, 08:42 AM
taylorsmom taylorsmom is online now
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I am not a big fan of calling corporate but I live in a small town with one RA. I don't want to be known as the person who calls corporte. That being said, while the policy allows us to use coupons like this sometimes the coupons are coded not to allow it. That would explain why the BOGO would not scan after the $2 Q scanned.


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Old 08-10-2012, 12:33 PM
Sandra2005 Sandra2005 is offline
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thats bull. because the only coupons we do not get money back for are up+s that have to be punched in. if it wa from the P&G those do not scan for anything.. same with the aussie ones this week.. I get one to go threw and nothing else.. and you can use a bogo and then a 2$ off for the item you are PAYING for.
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Tags
manager, razors, rude, store, totally, trouble, venus, week

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